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Privacy Policy

Healing Starts Here, LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you visit healingstartsherewithamy.com, sign up for our newsletter, or use our services, including our client portal powered by Zanda.

 

Information We Collect

We may collect personal information you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Appointment and scheduling details

  • Intake forms, consent forms, and session-related information

  • Payment and billing information (processed securely through third-party providers)

We may also collect non-personal information such as browser type, device information, IP address, and website usage data through cookies or analytics tools.

 

Use of Zanda (Client Portal & Practice Management)

We use Zanda, a secure third-party practice management system, to manage:

  • Client accounts and profiles

  • Appointment scheduling

  • Intake and informed consent forms

  • Session documentation

  • Invoices and payments

  • Secure client communications

Information entered into Zanda is stored and managed according to Zanda’s privacy and security policies. We only access client information as necessary to provide services and manage our practice.

 

How We Use Your Information

Your information may be used to:

  • Provide and manage sessions and services

  • Schedule and communicate about appointments

  • Send appointment confirmations, reminders, and session-related emails

  • Deliver transcripts, audio recordings, or session summaries when applicable

  • Send newsletters or educational emails (you may unsubscribe at any time)

  • Process payments and invoices

  • Improve our services and website experience

  • Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information.

 

Email Communications

If you subscribe to our newsletter or client communications, you may receive emails containing educational content, updates, or service-related information. You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in each email. Transactional or session-related emails may still be sent as necessary.

 

Cookies & Analytics

This website may use cookies or similar technologies to improve functionality and understand website usage. You can choose to disable cookies through your browser settings.

 

Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Zanda (practice management and client portal)

  • Website hosting and analytics providers

  • Email marketing platforms

  • Secure payment processors

These providers only receive information necessary to perform their services and are required to maintain appropriate confidentiality and security measures.

 

Data Security

We take reasonable steps to protect your personal information and rely on secure systems, encryption, and access controls provided by platforms such as Zanda. However, no method of electronic transmission or storage is 100% secure, and absolute security cannot be guaranteed.

 

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of your information, subject to legal, ethical, or record-keeping requirements

Requests can be made by contacting us using the information below.

 

Children’s Privacy

We provide services to children, including unborn children, with the consent and involvement of a parent or legal guardian.

Personal information related to a minor is collected only when voluntarily provided by a parent or legal guardian for the purpose of scheduling services, completing intake or consent forms, or receiving sessions. Parents or legal guardians are responsible for the accuracy of the information submitted on behalf of a minor.

We do not knowingly collect personal information from children without parental or guardian consent. Parents or legal guardians may request access to, correction of, or deletion of their child’s information, subject to applicable legal, ethical, and record-keeping requirements.

To make a request regarding a minor’s information, please contact us using the information listed below.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

 

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please use the contact link below.

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